2013 Mediation Training and Dispute Resolution Workshop

This is a 5 day interactive workshop and training that is designed to meet the educational criteria set by the NMAS.

The course will provide attendees with quality course materials, individual and group exercises, individual and group coaching and debriefing and interactive discussions with written feedback for specific exercises.

What You Will Get:

•  theory and practice of interest based negotiation;
•  the essential skills of the mediator including:
  •  assessing parties
  •  maintaining impartiality
  •  assessing dispute
  •  reframing
  •  effective listening
  •  conflict analysis
  •  issues framing
  •  creating options
  •  handling difficult people
  •  assessing settlement options
  •  managing limited authority
  •  managing representatives
•  dealing with impasse
•  pre-mediation screening and analysis for suitability;
•  case management and organisational skills;
•  adapting the mediation process to suit the situation;
•  a mediation model that promotes good decision making;
•  effective negotiation skills;
•  quality course materials for continuing development;
•  opportunity to undertake NMAS accreditation assessment;
•  managing ethical challenges such as:
  •  parties who lie;
  •  power imbalances;
  •  parties who do not commit to the process;
  •  parties who attempt to misuse the process

Click Here to find out about our latest 2014 training