Conflict Resolution Training

Public Sector

Tailored conflict resolution and mediation courses from 1 day to 5 days have been developed for public sector clients in high conflict areas involving direct contact with the public. An example of this approach involved our tailored mediation training for the NSW Department of Education and Training’s management development unit to Senior Managers and Executives. Specialised role-plays to assist in the development of practical skills in the public sector were utilised to reflect issues confronting the participants.

The course for the Department of Education and Training rated the highest recall level of all executive courses conducted by the Department.

Private Sector

Mediate Today conducts 2-day training courses for Sales Managers and counter staff who regularly receive and deal with difficult conversations. Attendees regularly comment on the importance of the course in developing practical skills in mediation, negotiation and conflict resolution providing opportunities to improve the way they currently managed their customers.

The two-day course is very popular for organisations to build on the skills base of their Executives as they apply their mediation and negotiation skills to the workplace. The feedback indicates that the course will become a development tool for managers at all levels.

Local Government

The NSW Local Government and Shires Association appointed Mediate Today as preferred supplier of dispute resolution training services. Our regular core work of mediating planning and development disputes makes us well placed to provide practical skills that will be regularly used by local government councillors and officers.

Mediate Today currently provide mediation training to the National Mediator Standards for the Local Government and Shires Association for council throughout NSW.

Cost

Our specialist consultant will work with your organisation to identify its specific needs and desired outcomes.